Frequently Asked Questions
Are AuriCore lithium batteries compatible with other inverter brands?
Yes. Our lithium battery series features a massive built-in protocol library that matches all mainstream inverter brands. This ensures seamless integration into existing solar setups.
What factors can cause low power generation in my solar energy system?
Low power generation can be attributed to a variety of factors, ranging from environmental conditions to equipment configuration. Please check the following key aspects:
Weather Conditions: Fog, rain, heavy cloud cover, and other adverse weather conditions will naturally reduce solar yield.
Temperature Extremes: Both excessively high and low temperatures can degrade the operational efficiency of solar panels, leading to reduced power output.
Shading Issues: Inspect the site environment for obstructions such as trees, power poles, water tanks, or even bird droppings. Ensure that front-row panels do not cast shadows on the rows behind them. Note: Due to the nature of solar strings, shading even a single panel can drastically lower the efficiency of the entire system.
Panel Orientation & Tilt: Verify that your panels are installed at the optimal angle and orientation for your location. Peak solar generation typically occurs between 11:00 AM and 2:00 PM; suboptimal positioning will cause you to miss this prime window.
Panel Mismatch or Damage: Never connect different types or brands of solar panels to the same string or MPPT. Furthermore, a single damaged or malfunctioning panel can severely drag down the whole system’s output. Please replace any broken panels immediately.
Inverter Status: The system cannot generate power if the inverter is offline or in a fault state. Always verify the inverter’s current working status via your monitoring platform or local display.
Grid Instability: Reliable grid quality is essential for smooth inverter operation. Frequent fluctuations in grid voltage or frequency can hinder power generation and even trigger inverter error codes. Additionally, nearby heavy load consumption (large industrial equipment) can destabilize the local grid and affect your system’s performance.
What is your Minimum Order Quantity (MOQ)?
To support our global distributors, we offer flexible sample orders for initial market testing and quality evaluation. We are open to negotiating flexible terms based on your annual procurement volume and strategic partnership level.
Do you provide OEM/ODM services for distributors?
Absolutely. We specialize in empowering global distributors through comprehensive OEM and ODM services. From customized branding and exterior casing design to specialized BMS protocol matching for local inverter brands, our R&D and manufacturing teams will tailor the products to perfectly fit your local market needs.
What is AuriCore’s warranty policy and how do you handle quality issues?
We stand behind the reliability of our technology with a comprehensive 3-year warranty against manufacturing defects across our entire product range. To ensure fast and efficient support for our global partners, our after-sales system is designed around remote empowerment and targeted parts replacement for any non-artificial hardware failures:
24/7 Remote Diagnostics: Our expert engineering team will work directly with your local installers online to quickly diagnose and troubleshoot any operational issues.
Free Parts Replacement: If a specific component fault is confirmed to be a product quality issue (strictly excluding damage caused by improper installation, misuse, or unauthorized modifications), we will promptly ship the exact replacement parts needed. Your local technicians can easily swap out the faulty components guided by our detailed video tutorials.
Full Unit Replacement: For severe, irreparable manufacturing defects within the warranty period, we will provide a brand-new replacement unit to ensure your business continuity.
